Contact Us
If you have any questions about the website, Great Escape Games, Dead Man's Hand, The Chicago Way, 1914, Rules of Engagement, Clash of Empires or in fact anything connected to us please feel free to send us an e-mail. If you wish to pre-order for a show, please email us with "pre-order" and the name of the show.
Our e-mail address is: info@greatescapegames.co.uk
Our address for correspondence is: Great Escape Games, Unit 6a, Alexandra Industrial Estate, Wentloog Rd, Cardiff, CF3 1EY.
Telephone Number - 02920 777656
Privacy & Security
We are committed to respecting your online privacy and recognise your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. "Personal Information" means any information that may be used, either alone or in combination with other information, to personally identify an individual, including, but not limited to, a first and last name, personal profile, a home or other physical address, an email address or other contact information. We do not pass on details to any third party.
General Product Safety Regulation (GPSR) (E.U.)
Great Escape Games Authorised Representative to act as their Responsible Person for General Product Safety Regulation (GPSR) within the EU:
STUDIO TOMAHAWK SARL
Alexandre Buchel
3 rue d'Athènes
67380 Lingolsheim
studio_tomahawk@yahoo.fr
SIREN : 537781924
RCS ou RM : RCS Strasbourg 537 781 924 00015
N° de TVA FR 74 537781924 (FR76 1470 7500 4670 2167 1288 297 CCBPFRPPMTZ)
EORI FR53778192400015
0683949527
Returns & Replacements
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than seven days after the day on which you receive the Products. Please note that we will charge an admin fee of £1.50 for all cancellations. Any postal charges we incur will be deducted from your refund amount. This is to cover transaction and refund costs charged to us. If you wish to change or cancel an order before despatch please contact us at info@greatescapegames.co.uk including the following details: Customer name, Order number, Date of the order.
Orders are normally processed immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent. Once you receive the order, you will have to return it to us within 7 days of delivery. If you wish to cancel the order within 7 days after delivery, we will refund the cost of the item but not the cost of delivery or admin fee noted above.
If your order is delivered by courier and the product item requires a phone number to be added to your delivery information, and you have not provided a telephone number, and the courier fails to deliver and returns the item to us, it will be subject to a further delivery charge. This applies even if the initial delivery charge was free.
Ordering
The Royal Mail has changed its shipping rates but we have managed to reduce the majority of costs throughout the world. Orders in the UK consisting solely of RoE/CoE/DMH books ship free. We accept all major credit cards as well as Paypal and we use Paypal to process all our payments; you do not need a Paypal account to use this function.
An email is despatched from the store once the order has been despatched; please check your spam folders if you do not see this email when you might expect to.
We charge a shipping fee based on the approximate weight of your order and destination. We aim to despatch your goodies within three working days of ordering - 95% of orders are sent within 3 days. Please be aware that we attend around twelve trade shows a year and typically experience a day's delay in processing orders before and after an event. A fraction of orders may be awaiting restock but we will contact you personally in this event.
Once your order has shipped we will send a confirmation by email. Please check your spam folders if you haven't had a delivery confirmation from us.
If you wish to pay by cheque or postal order, please make yoiur payment payable to Great Escape Games and post your order to Great Escape Games, Great Escape Games, Unit 6a, Alexandra Industrial Estate, Wentloog Rd, Cardiff, CF3 1EY. Cheques and postal orders are only acceptable from the UK.
UK orders over £50 ship free*
*Heavy items will not ship free, notably those over 2kg.
We offer tracked and courier services to all destinations.
Terms & Conditions
1. Product Warning.
Miniatures Figurines from GREAT ESCAPE GAMES.
The miniature figurines supplied by Great Escape Games are not toys. They are not recommended for children under the age of 14 years old. They contain sharp points that may be harmful if swallowed. Keep out of reach of infants.
Metal Content.
The metal figures in our ranges are made from a casting alloy that contains a small amount of lead.
The figures are safe to handle as long as you follow the instructions below.
These figurines are not toys. They are miniature figurines designed to be painted, modelled and used in tabletop games. Some modelling skill is required and you will require modelling tools such as a craft knife, a pair of clippers and needle files to finish them to prepare them properly for painting and gaming. Use modelling tools with care and attention as they have sharp points and edges. Keep out of reach of children.
When handling both alloys, always wash your hands afterwards. Do not put the figurines in your mouth. Do not consume food or drink while handling the figures. Always try to put a covering of paint on the miniatures, even if it's just an undercoat, as soon as possible on them as this acts as a barrier between the metal and your hands.
Plastic Content.
These figurines are not toys. They are miniature figurines designed to be painted, modelled and used in tabletop games. Some modelling skill is required and you will require modelling tools such as a craft knife and a pair of clippers to prepare them properly for painting and gaming. Use modelling tools with care and attention as they have sharp points and edges. Keep out of reach of children.
2. Introduction
The Website Owner, including subsidiaries and affiliates ("Website" or "Website Owner" or "we" or "us" or "our") provides the information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.
3. Information on the Website
Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. the Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please contact us using the details at the top of this page.
4. External Links
External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.
5. Warranties
The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.
6. Disclaimer of Liability.
The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
7. Use of the Website.
The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than the United Kingdom). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.
8. General
8.1 Entire Agreement.
These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.
8.2 Alteration
The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
8.3 Conflict.
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
8.4 Waiver.
No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
8.5 Cession.
The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.
8.6 Severability.
All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
8.7 Applicable laws.
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
8.8 Comments or Questions.
If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.
